Effective Date: June 16, 2024
Thank you for shopping at PreppyThingsToBuy! We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns for items that are defective or damaged upon receipt.
2. Return Process
To initiate a return, please follow these steps:
-
Contact Us: Email our customer service team at support@preppythingstobuy.com to request a return authorization (RA) number.
-
Packaging: Pack the items securely in the original packaging, if possible, and include the RA number inside the package.
-
Shipping: Ship the package back to us using a trackable shipping service. You are responsible for the return shipping costs, unless the return is due to our error (e.g., you received an incorrect or defective item).
3. Refund Process
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
4. Exceptions
Some items are non-returnable unless defective or damaged. These include:
- Personalized or custom-made items
- Final sale items
- Items that have been used or opened (unless defective)
5. Contact Us
If you have any questions about our returns policy, please contact us.
6. Changes to This Policy
We reserve the right to modify this returns policy at any time. Any changes will be effective immediately upon posting the updated policy on this page.
Thank you for shopping with PreppyThingsToBuy! We appreciate your business and strive to provide you with a seamless shopping experience.